Retail Team

Personal

People Who Know You

Meet just a few of the "frontline" staff - retail advisors and tellers - who are known for their genuine friendliness and personalized customer service. A friendly experience is part of how they do business.

Kayleigh Bass — Kayleigh J. Bass Retail Supervisor Hampton 641-257-1374 Email Kayleigh NMLS ID: 2318077

Kayleigh J. Bass Retail Supervisor NMLS ID: 2318077
641-257-1374 | Email Kayleigh

Get to Know Kayleigh

Kayleigh joined First Security in 2017 as a Retail Advisor. Throughout her time at the bank, she has been responsible for a wide range of duties revolving around completing customer transactions, answering customers’ banking questions, accepting applications for loans, and opening new accounts. In more recent years, she has been involved with training and serving as a leader in her department.

Kayleigh is a very active volunteer and is a member of the Windsor Theatre Development Board, the Franklin County Compensation Board, and the Greater Franklin County Chamber of Commerce Board.

The Most Rewarding Part of my Job
The relationship with my community, customers, and co-workers.

What I'm Doing Outside of Work
My nephew races motocross so I spend most of my time outside of work at motocross tracks all over Iowa. My favorite track so far has to be Oak Ridge in Marshalltown.

Something You Wouldn't Guess About Me
I was born and raised in Waterloo, Iowa. I moved to Hampton in 2011 and have been here ever since.

Lyndsay Clark — Lyndsay Clark Senior Vice President Retail Banking Manager Charles City 641-257-1272 Email Lyndsay

Lyndsay Clark Senior Vice President Retail Banking Manager
641-257-1272 | Email Lyndsay

Get to Know Lyndsay

Lyndsay started her banking career in Mason City in 2003 before joining First Security in Charles City in 2009. Throughout her years in banking, she’s worked as Receptionist, Teller, Service Manager, Teller Supervisor, Retail Banking Supervisor, and Retail Manager. In her current position, she oversees retail operations and participates in the development and implementation of new products at First Security.

Lyndsay completed the Iowa Bankers Association Leadership Institute in 2013 and is an active member of the IBA Emerging Leaders Peer Group.

The Most Rewarding Part of my Job
Coaching, developing, and building relationships with my team, and watching them do the same thing with each other and their customers. I love watching my team grow into their roles and being there to celebrate their wins with them. What motivates me the most is watching my team succeed and hoping my leadership made an impact on that.

What I'm Doing Outside of Work
I have 3 kids at home. Chasing them around to all their sporting events and watching them do what they love makes me happy. I am in the thick of the chaos and am loving and enjoying every minute of it.

Something You Wouldn't Guess About Me
I love to travel and take 2-3 trips each year. My favorite place to go is the ocean/beach. I have a bucket list of other places I want to go.

Beth Hobson — Beth Hobson Retail Supervisor Riceville 641-985-2442 Email Beth NMLS ID: 1341423

Beth Hobson Retail Supervisor NMLS ID: 1341423
641-985-2442 | Email Beth

Get to Know Beth

Beth joined First Security in 2014 as Branch Office Representative. Since that time, she has continued to work on the frontline, helping customers with a variety of transactions and questions, accepting applications for loans, and opening new accounts. In 2020, she was promoted to Retail Supervisor. In this role, she continues with many of these duties but now serves as a lead in her department - often training staff and serving as a knowledgeable resource for her coworkers.

The Most Rewarding Part of my Job
Whether it's a first mortgage, setting up an account for a firstborn, or even helping get a vehicle loan, being part of my customers' important milestones makes me feel special.

What I'm Doing Outside of Work
I enjoy spending time with my sons. In the warmer months, gardening, hiking, and camping take up most of my time. When it is colder out, I enjoy putting puzzles together and doing macrame projects.

Something You Wouldn't Guess About Me
I went to college to be an English Teacher.

Selena Jensen — Selena Jensen Retail Advisor Supervisor Charles City 641-257-1295 Email Selena NMLS ID: 1805726

Selena Jensen Retail Advisor Supervisor NMLS ID: 1805726
641-257-1295 | Email Selena

Get to Know Selena

Selena joined First Security in 2016 as a Video Banker. She quickly advanced to Service Center Specialist, then Retail Advisor, and in 2021 was promoted to Retail Advisor Supervisor.

Selena is a Charles City native and a graduate of Charles City High School. She is actively involved in the community, volunteering at PAWS Humane Society and serving on the Charles City Main Street Board. She also helps present our Fraud Talk sessions, helping raise awareness about scams in our communities.

The Most Rewarding Part of my Job
The best part of my job is helping customers, especially when they come in with a lot on their minds and leave feeling happy and relieved.

What I'm Doing Outside of Work
I love spending time with my family, whether that’s traveling, playing games, or just being outdoors together.

Something You Wouldn't Guess About Me
I’ve seen the band Shinedown 15 times. I’ve also been to eight Dallas Cowboys games in Texas, Green Bay, and Minnesota.

Darcy Knecht — Darcy Knecht Teller Supervisor Charles City 641-228-2343 Email Darcy

Darcy Knecht Teller Supervisor
641-228-2343 | Email Darcy

Get to Know Darcy

Darcy began her career as a Teller in 2013 and was promoted to Teller Supervisor in 2020. She now provides leadership for the Charles City teller line.

Originally from St. Ansgar, she moved to Cedar Falls after graduating high school before returning to Charles City in 2009, where she currently lives with her husband and three children.

Before joining First Security, Darcy worked at a local daycare, where she cared for and taught some of her current coworkers’ children. Through those connections, she learned about an opening at the bank and has been part of the First Security team ever since.

The Most Rewarding Part of my Job
I enjoy talking with customers every day and getting to know them on a personal level. On top of that, I have great coworkers, which makes coming to work even better.

What I'm Doing Outside of Work
I’m running kids around to different sporting events or attempting to help my husband on the farm.

Something You Wouldn't Guess About Me
I’m actually very shy and I really don’t enjoy speaking in front of groups of people.